Terms and Conditions

Balloon and Party Online is the online trading name of Balloon 'n' Party.

1. Telephone Orders

We encourage all our customers to place orders on our website as it is a fast, efficient and SECURE.

Should you wish to collect your order from our premises, this MUST firstly pre-arranged with us by telephone or email at least 48 hours in advance and is subject to the discretion of the management.

Helium Hire and wholesale stock purchases must be placed with a member of staff via the telephone and then confirm by email, to ensure your are getting the correct price and stock availability.

2. Missing / Damaged Items
Please check your delivery on receipt.

Any damaged or missing or goods must be reported to us via telephone and email  directly upon receipt or within 48h from receipt of goods. We may not be liable to any charges or refunds after this period. Our orders are double checked prior to dispatch.

If you have requested us to leave any item either with a third party or in a safe place  or similar where the item will be received with or without a signature Balloon and Party Online will not accept any liability whatsoever with regards to non receipt  as our contract is to deliver to the delivery address on file and a signature at the  said address is required. 

3. Validity 
These terms and conditions govern www.balloonandpartyonline.co.uk performance relating to the sale and supply of goods to the customer. Balloon and Party Online reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.

4. Contract with customer

The contract between Balloon and Party Online and the customer comes into existence upon Balloon and Party Online acceptance of the customer's order i.e. when payment has been taken /received. Balloon and Party Online is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on the Balloon and Party Online website or at any point should we feel the sale is inappropriate.

 If you have requested us to leave any item either with a third party or in a safe place  or similar where the item will be received with or without a signature Balloon and Party Online will not accept any liability whatsoever with regards to non receipt  as our contract is to deliver to the delivery address on file and a signature at the  said address is required. 

5. Pricing and Availability 
The price of the goods are those specified on Balloon and Party Online Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate).

There will be an additional charge for delivery.

Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email.

Price and availability information is subject to change without notice.

6. Delivery of Goods 
Balloon and Party Online will deliver the goods ordered to the delivery address supplied by the customer.

Availability permitting, all orders paid for by credit/ debit card will be dispatched within requested delivery schedule Balloon and Party Online is entitled to deliver in part.

Dispatch of goods constitutes fulfilment of contract.

7. Balloon and Party Online Warranty

You may return certain purchases made over the web to us subject to the following:

-  all returns have got to be notified either by email / telephone within 7 days of receipt.

-  Items must be returned unused, with all original packing material within 7 days of receipt ( after notification and a returns number has been given)

-  Items must be unused and in a saleable condition with all packaging intact, they must be returned unopened and unused with the tamper seals in place where tamper seals are provided. Items in blister packs must not be opened as they cannot be resealed. If the product or packaging is in any way missing or damaged, if header card are torn and the item is not  a resale able condition we cannot and will not refund. 

-  We do not refund items that have been worn, washed or soiled. Additionally for hygienic reasons all sales on the following items are final and not eligible for returns; Latex balloons, makeup, eyelashes, tights, stockings, wigs, contact lenses, underwear, bodysuits (2nd skin, morphsuits inclusive), any wearable accessories and masks. Some costumes have sealed wigs if this is the case and the costume is not appropriate please do not open the wig, as once it has been opened a refund cannot be provided.

-Any items returned which have been rush-ordered and organised by phone (i.e you have asked us to process part of your order on the phone manually and treat as urgent for immediate delivery- you require the items urgently) or for any reason other then incorrect, damaged or defective will be subject to a 15%  or minimum £7.50 handling charge.

-  If the goods delivered are not what the customer ordered, incorrect quantity, damaged or defective, Balloon and Party Online will, at the customer's option either give a full refund or where possible make good any shortage, non-delivery or replace any damaged / defective goods.

Before returning anything you must contact us within the time frame above (See Missing and Damaged  Items) and we will give you a Goods Returns Number. This number must be included with the returned items otherwise we will be unable to process them.

Please ensure that you send the goods in appropriate packaging including the delivery note and a copy of your email / invoice. 
We do not refund return shipping costs: it is your responsibility to return items to us; we recommend recorded delivery or Royal Mail special delivery, Balloon and Party Online cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid.

Please note that it is not possible to return items purchased from our website to any or our retail units. You must follow our returns policy and return goods by post.

We regret that outbound shipping, packing and insurance cannot be refunded.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse.

Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescale's.

Any returned goods that we receive which are outside or without our authorisation will be defined as 'In Dispute'. Such items will not be refunded a reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, at your cost, otherwise they will be destroyed within 30 calendar days from their receipt back to us.

None of the above affects your statutory rights.

* Please note that in accordance with the Distance Selling Regulations (2000) we will not refund the customers cost of postage to return a product back to us, unless that product has proven to be faulty. 

If you have requested us to leave any item either with a third party or in a safe place  or similar where the item will be received with or without a signature Balloon and Party Online will not accept any liability whatsoever with regards to non receipt  as our contract is to deliver to the delivery address on file and a signature at the  said address is required.  

8. Governing Law and Jurisdiction
Contracts between Balloon and Party Online and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts.

9. Intellectual Property 
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of Balloon and Party Online. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Balloon and Party Online or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Balloon and Party Online and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Balloon and Party Online 
and may not be used without the prior consent of Balloon and Party Online.

10. Disclaimer 
Balloon and Party Online hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Balloon and Party Online 
be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Balloon and Party Online has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

11. Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.

12. Privacy Policy

Noveltiesonline.co.uk is committed to protecting your privacy. Please read the following to understand how your personal information will be handled. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 13. Your personal information

When placing an order, we collect the following information from you - your name, address, telephone number and Email address and Credit/debit card details. This information allows us to process and fulfil your order and to send confirmation of the details of your order.

 14. Using your personal information

Balloon and Party Online will use the information that you provide us for marketing purposes and to notify you about improvements and enhancements to our online shop. We would like to keep you informed about our products and services and notify you of special offers that we think may be of interest to you.

However, we will not pass on your details to other organisations. Your information is solely kept for the purpose of fulfilling an order, processing payment and keeping you up to date of the latest information regarding Balloon and Party Online. Should you not wish to be informed of Balloon and Party Online's latest offers please Email sales@balloonandpartyonline.co.uk